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Customer Service

  • Shipping & Delivery

    We ship via FedEx. The buyer will be responsible for all shipping and handling costs, as well as insurance or any other services required. Only street addresses and PO Boxes (no APO's) will be shipped to. We will only ship to addresses validated through the buyer's PayPal account or on file with the buyer's credit card company. Orders ship within 2 business days. Delivery times are generally between 3 - 7 business days, based on location. If you desire speedier shipment, call at 1-919-877-9224 to discuss other shipping options.

  • Returns & Replacements

    Many of our products are pre-owned or refurbished. The warranty period included for an item can be found in the listing.
    Attempted repairs will violate the warranty, and will keep us from taking your return. Any items returned must be returned in their entirety and in the configuration and condition we sent it out in. RMA numbers are required for item returns. Please call us at 1-919-877-9224 for an RMA number before you ship your item for return. Returned items without an RMA number will be sent back to the buyer. The buyer is responsible for costs associated with return shipping, insurance, warranty repair or refund. Any items returned for a refund for any reason will also be subject to a 25% restocking fee.

  • Ordering

    You can view your cart here to continue your checkout online. Or, if you are interested in purchasing an item not listed on our website, please call us at 919.877.9224 or email us at sales@r3remarketing.com. Orders normally take 2 business days to process, but if you need quicker assitance, please call us.

  • Payment, Pricing & Promotions

    We accept Visa, Mastercard, and PayPal. Credit cards are also accepted by phone. Please call 1-919-877-9224 for assistance. Purchases made in the state of North Carolina are subject to a 7.75% state sales tax.

  • Viewing Orders

    To view your orders, log in here and choose 'My Orders' from the menu on the left.

  • Updating Account Information

    To update your account information, log in here and click Edit next to the field you wish to update.